Privacy Policy for Kwick Care PLLC
Effective Date: 3/1/2025
At Kwick Care PLLC, we are committed to protecting your privacy and safeguarding your health information. This Privacy Policy explains how we collect, use, share, and protect your personal and health-related data. By using our website, services, or communicating with us, you agree to these terms.
1. Information We Collect
We collect personal and health-related information, including:
- Personal Identification – Name, address, email, phone number, date of birth.
- Health Information – Diagnoses, treatment plans, medical history, and other protected health details.
- Communication Preferences – Your preferred method of contact (phone, email, text).
We gather this information through: ✔ Online forms
✔ Phone calls
✔ Emails
✔ In-person visits
✔ Website tracking tools (cookies, analytics)
2. How We Use Your Information
Your information is used for:
✔ Providing healthcare services (diagnosis, treatment, scheduling)
✔ Communicating with you (appointment reminders, medication alerts)
✔ Sending non-emergency SMS/text messages
✔ Billing, insurance processing, and legal compliance
✔ Ensuring HIPAA and regulatory compliance
3. Data Protection and Security
We protect your data using:
✔ Encryption for electronic communications
✔ Secure storage for medical records
✔ Access controls to prevent unauthorized use
⚠ Important: While we take precautions, email and text messages are not 100% secure. By using these communication methods, you accept the risks associated with potential unauthorized access.
4. SMS/Text Message Policy & Consent
By providing your phone number, you consent to receive text messages from Kwick Care PLLC for: ✔ Appointment reminders
✔ Treatment updates
✔ Billing and administrative notices
Your Rights & Options:
- Message Frequency: You may receive up to [X] messages per month.
- Message & Data Rates: Standard carrier fees may apply.
- Opt-Out: You can STOP messages at any time by replying STOP to any text. After opting out, you will receive one final confirmation message.
- Help/Support: Text HELP or contact us at 910-442-8900.
⚠ Sensitive Health Information Disclaimer
SMS and email should not be used for medical emergencies. If you are experiencing an emergency, call 911 or visit the nearest emergency room.
5. Sharing Your Information
We do not sell your information. We may share your data only in these cases:
✔ With healthcare providers involved in your treatment
✔ With insurance companies for billing purposes
✔ With HIPAA-compliant vendors (e.g., appointment reminders, claims processing)
✔ To comply with legal or regulatory requirements
All third parties must protect your information and maintain confidentiality.
6. Your Rights & Choices
You have the right to:
✔ Access your personal and medical records
✔ Request corrections to inaccurate information
✔ Opt-out of SMS and marketing communications
✔ Request deletion of your data (where legally allowed)
To exercise these rights, contact [email protected] or call 910-442-8900.
7. Data Retention
We retain your information only as long as necessary for:
✔ Providing healthcare services
✔ Meeting legal requirements
If you wish to delete your data, contact us, and we will process your request in accordance with applicable laws.
8. Changes to This Privacy Policy
Kwick Care PLLC may update this policy as needed. Any changes will be posted on our website with an updated effective date.
9. Contact Information
For privacy-related questions, contact:
📍 Kwick Care PLLC
📞 Phone: 910-442-8900
📧 Email: [email protected]